FAQs

Purchasing

We would be happy to! For our customers, we offer ring sizing either at no charge or our cost, depending on what the piece is made of and whether it's too big or too small. Please inquire by writing us.

We offer fee-free deferred gratification. We require 1/3 payment up front, as a reservation fee, and you then have 90 days to complete payment before receiving the item. We can split the cost into as many payments as is convenient for you. Once the piece is fully paid for, we'll either ship it to you or release it for in-store pickup, whichever option you request. Contact us if you're interested in reserving a piece. 

We offer two forms of financing:

  • Shop Pay allows you to choose between four interest-free payments every two weeks or monthly payments with interest for twelve months. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

  • Affirm gives you the flexibility to finance your purchase over a period of weeks to several months. Depending on the amount financed and your creditworthiness, your rate will be 0% APR or 10-36% APR. For example, a $800 purchase might cost $73/mo over 12 months at 15% APR. Click here for more information.

For Tennessee residents, our website automatically assesses sales tax (in most areas, it's 9.25%).

Shipping & Returns

We ship Tuesday through Saturday and orders placed on Sunday will be sent the following Tuesday. For pieces that do not require sizing, we generally ship within 24 hours.

Every item, regardless of price, is shipped fully insured and with a tracking number. Depending on the piece's value, it will be shipped either via USPS or UPS and a signature may be required.

We have a generous return policy. Within 3 days of receiving your piece, you are welcome to initiate a return for either a refund or store credit. More information is available here.

The best way is to call us. When placed during business hours, orders are shipped quickly. Please call as soon as you can.

Repairs

We offer a wide range of repair services, the majority of which are listed here.

Repair turnaround is highly dependent on the condition of the piece, the complexity of the repair, and the jeweler's current workload. Please get in touch with us to further discuss your repair.

We do not replace watch batteries or perform watch repairs.

We'd love to help! In the past, we've turned grandma's brooch into rings for her granddaughters. If you know you can't — or won't — wear your treasured piece, let us turn it into something that's more you.

Depending on the complexity of the design, custom jewelry can take anywhere from 2 to 10 weeks.

A project's cost is completely dependent on the complexity of the design. One can generally expect designing and building a completely custom piece of gold jewelry to begin at $1,600.

The best way to commission a custom piece is by writing us. Please describe what you want in as much detail as possible. We will likely follow up via telephone. Custom designed pieces require 2-8 weeks to complete depending on their complexity.

Appraisals

  • Estate Valuation
  • Fair Market Valuation
  • Retail Replacement Valuation
  • Color Grading
  • Stone Plotting
  • Gemstone Identification and Authentication

All of A.J. Martin’s jewelry appraisals are done by a local, independent, GSA Certified and GIA Certified Graduate Gemologist, who examines your piece(s) in our shop, in front of you, and in most cases will not need more than half an hour of your time.

The cost of appraisals is $110 for the first item, and $90 for each subsequent item. For larger stones (> 1ct), for which a plot should be drawn, a fee of $25 is assessed.

Estate valuation work is billed at $240 per hour with a $60 minimum. This rate is charged only for exam time but includes all research and document preparation.

Appraisals are done by appointment only.Please call us to ask about scheduling.