We offer both.
For deferred gratification (layaway), we require ⅓ payment as a deposit. You have 90 days to complete payment before receiving the item. We can split the payments in any way that is convenient for you. For more information, click here.
We offer two forms of financing:
For Tennessee residents, our website automatically assesses sales tax (in most areas, it's 9.25%).
SHIPPING & RETURNS
We ship Tuesday through Saturday and orders placed on Sunday will be sent the following Tuesday. For pieces that do not require sizing, we generally ship within 24 hours.
Every item, regardless of price, is shipped fully insured and with a tracking number. Depending on the piece's value, it will be shipped either via USPS or UPS and a signature may be required.
Log into your account: https://account.ajmartinonline.com/
1. In the Email field, enter the email address used to place the order and click Continue.
2. Open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the login page and enter the six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, select the items that you want to return.
6. Select a return reason.
7. Click Request return.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund less our actual shipping costs.
Repair turnaround is highly dependent on the condition of the piece, the complexity of the repair, and the jeweler's current workload. That being said, most basic repairs are currently being returned in about a week. Please get in touch with us to further discuss your repair.
We do not replace watch batteries or perform watch repairs.
We'd love to help! In the past, we've turned grandma's brooch into rings for her granddaughters. If you know you can't — or won't — wear your treasured piece, let us turn it into something that's more you.
Depending on the complexity of the design, custom jewelry can take anywhere from 2 to 10 weeks to deliver.
A project's cost is completely dependent on the complexity of the design. One can generally expect designing and building a completely custom piece of gold jewelry to begin at $1,600.
The best way to commission a custom piece is by writing us. Please describe what you want in as much detail as possible. We will likely follow up via telephone. Custom designed pieces require 2-8 weeks to complete depending on their complexity.
All of A.J. Martin’s jewelry appraisals are done by a local and independent GIA Graduate Gemologist who examines your piece(s) in front of you at our shop. In most cases, an appraisal does not require more than half an hour of your time.
The cost of appraisals is $120 for the first item, and $90 for each subsequent item. For larger stones (≥ 1.00 carat), for which a plot should be drawn, a fee of $25 is assessed. A plot diagram is not necessary if the stone has an existing certificate from a reputable lab.
Estate valuation work is billed at $240 per hour with a $60 minimum. This rate is charged only for exam time but includes all research and document preparation.